Become an Agent
Customer Service
Key responsibilities include:
- Assisting customers with general account inquiries and resolving issues by phone or chat.
- Addressing billing questions efficiently and accurately.
- Helping clients with rescheduling appointments and managing bookings.
- Accepting inbound calls and processing donation payments
Technical Support
Key responsibilities include:
- Troubleshooting hardware, software, and connectivity issues.
- Assisting customers with account setup, updates, and problem resolution.
- Providing step-by-step guidance to resolve technical problems efficiently.
- Documenting and escalating complex issues when necessary.
Appointment Scheduling
Key responsibilities include:
- Booking and rescheduling appointments accurately.
- Managing customer inquiries related to scheduling.
- Maintaining a friendly and professional demeanor to ensure customer satisfaction.
- Collaborating with clients to meet their specific scheduling needs.